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Policies and Security FAQ
Here at CustomerGlu, we do more than crafting software that solves your business problems. With our dedicated support team, we put equal effort into helping your business adapt to our product to reach your goals. Our support staff is diligent in recognizing issues, resolving them proactively, and assisting you in every step of the way.
Our Data servers reside in Mumbai Region (as of now).
Many people ask us this question. And rightly so; We have invested a lot of time and money to ensure that your information is secure and private. We offer security on multiple levels, In fact, your data is more secure than walking around with it on a laptop or even on your corporate desktops. CustomerGlu employs state-of-the-art firewall protection on multiple levels eliminating the possibility of intrusion from outside attacks. We deploy anti-virus software and scans all access 24 x7 for suspicious traffic and viruses.
Here at CustomerGlu, We strongly believe that in order to make a great product, listening to our customers, team members and prospects is key. We use your feedback to identify the most important features, discover new ideas and understand your pain points so that you can get more value from our product in the long run.
We take product feedback and input very seriously. Here's how our Product team collects and acts on your feedback. Immediately: All new requests welcomed. After a maximum of one week: The Product team reviews feedback on a weekly basis. They are in charge of diving in each and every request. At that point, your request can either be set to the "Awaiting Feedback" status so that we can gauge demand, gather use cases, and automatically establish impact and value, or it can be declined. As the team goes through they'll update the status of each request so that you immediately know the outcome. If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for if or when your request will be developed.
We are collecting your data for several reasons:
To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To contact you to fill out surveys and participate in other types of market research.
To customize our website according to your online behavior and personal preferences.
Safeguarding and Securing the Data Marax AI, Inc. is committed to securing your data and keeping it confidential. Marax AI, Inc. has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
“Please note that cookies don't allow us to gain control of your computer in any way”. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.